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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A popup will appear. It includes exhaustive information about all the actions that you can carry out on that particular page. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge range of educational video clips demonstrating how to use our web hosting Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can quickly become familiar with our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you searching for, check out our extensive Frequently Asked Questions section, which includes questions asked by real customers and provides real solutions. We frequently "revamp" our FAQ section with new questions & answers in order to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, we have a fantastic team of support engineers available 24x7 and ready to help you with any question. Each support ticket you submit will be answered within 60 minutes (the average response time being approximately 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 184489

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com